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GiliGames Player Wellbeing Programme

GiliGames Responsible Gaming – Play Safe in the PH

Gaming at GiliGames should always be fun. We give every Filipino player the tools and information to keep it that way — because your wellbeing matters more than any jackpot.

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PAGCOR Licensed
24/7 Support
Self-Exclusion
Deposit Limits
Cool-Off Option
Zero Judgment
100%
Free responsible gaming tools for all players
24/7
Live support for self-exclusion requests
21+
Minimum age enforced on all GiliGames accounts
₱0
Cost to set any limit or take a break from gaming

Your Responsible Gaming Toolkit

Every GiliGames player gets access to these tools — completely free, instantly available from your account dashboard.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your GiliGames account. Limits take effect immediately when reduced, and 7 days to increase — keeping you protected.

Loss Limits

Cap your net losses over a set period. Once you hit your limit, GiliGames will prevent further wagers until the period resets. A simple, practical tool for responsible gaming in the Philippines.

Session Time Reminders

Get gentle alerts after you've been playing for a set amount of time — 30 minutes, 1 hour, or longer. It's easy to lose track of time, especially during live matches.

Cool-Off Period

Take a planned break from GiliGames for 24 hours, 7 days, or 30 days. Your account is temporarily suspended and all marketing is paused — no questions asked, no judgment.

Self-Exclusion

If you need a longer break, GiliGames offers self-exclusion from 3 months up to 5 years — or permanently. Contact our support team to activate this at any time, day or night.

Direct Support Access

Our responsible gaming support team is staffed by Filipino agents who understand local context. Talk to us via live chat or email — we respond quickly and with genuine care.

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Play at Your Own Pace

Like the waves at Cloud 9, gaming is best enjoyed when you're in control. GiliGames gives you the tools to ride the excitement responsibly.

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Gaming That Fits Your Life

GiliGames is designed around your lifestyle — not the other way around. Set your limits and play on your terms, wherever you are in the Philippines.

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Smart Play, Smart Budget

From Makati to Mindanao, responsible gaming means keeping your budget in check. Use GCash or Maya with built-in deposit limits for total control.

What Is Responsible Gaming?

Responsible gaming is the practice of enjoying online betting and casino games in a way that stays fun, affordable, and well within your control. At GiliGames, we believe that every Filipino player deserves an experience that never crosses the line from entertainment into something harmful.

Gaming — whether it's spinning jackpot slots, playing Pusoy with friends, or betting on your favourite PBA or NBA team — is a form of leisure. It's supposed to be enjoyable, the same way watching a basketball game or going to a concert is. The moment it starts causing stress, affecting your relationships, or eating into money meant for bills and essentials, that's when it stops being responsible gaming.

GiliGames takes this seriously. As a PAGCOR-regulated platform, we are legally required to provide responsible gaming tools and resources. But beyond the legal requirement, we genuinely care about the wellbeing of every Kabayan who plays with us. That's why we've built responsible gaming features directly into our platform — easy to find, free to use, and available around the clock.

Responsible gaming isn't about playing less — it's about playing smart. Set your own rules before you start, and stick to them. GiliGames will help enforce them if you need the backup.

The core principle of responsible gaming at GiliGames is simple: always play with money you can afford to lose. Never chase losses, never borrow money to fund your gaming, and never let gaming affect your work, family, or daily responsibilities.

Warning Signs to Watch Out For

Most players who develop a gambling problem don't notice it happening — it creeps up slowly. GiliGames wants to help you spot the signs early, both for yourself and for people around you. Here are the key warning signs of problem gambling:

Spending more than you planned — and struggling to stop at your original limit

Chasing losses by placing bigger and bigger bets to "win it back"

Hiding your gaming activity from family, friends, or your partner

Borrowing money — from friends, family, or lending apps — to fund gaming

Feeling restless, irritable, or anxious when you're unable to play

Losing sleep because you're thinking about the next gaming session

Missing work, school, or family obligations because of time spent gaming

Gaming to cope with stress, anxiety, loneliness, or other emotional problems

If you recognise any of these signs in yourself — or if someone close to you has raised concerns — please don't ignore it. Reach out to GiliGames support or use the self-exclusion tool immediately. Taking action early makes a real difference.

How to Use GiliGames Responsible Gaming Tools

All GiliGames responsible gaming tools are available directly from your account settings. Here's how to access and use each one:

Step 1 — Log in to your GiliGames account

Go to giligames.net/login and sign in with your registered email and password. Make sure 2FA is enabled for extra security.

Step 2 — Open Account Settings

Click on your profile icon in the top right corner, then select "Account Settings" from the dropdown menu.

Step 3 — Go to Responsible Gaming

Find the "Responsible Gaming" tab in your account settings panel. All available tools are grouped here — deposit limits, loss limits, session reminders, and more.

Step 4 — Set Your Preferred Limits

Choose the tool you want to use, enter your preferred limits or duration, and confirm. Limits that reduce your activity take effect immediately. Increases require a 7-day waiting period.

Step 5 — Request Self-Exclusion (if needed)

If you need a longer break, contact GiliGames support via live chat or email support@giligames.net. Self-exclusion is processed within 24 hours, and all marketing stops immediately.

Need help navigating the tools? Our support team is available 24/7 via live chat. Just type "responsible gaming" to be connected to a specialist agent straight away.

Tips for Healthy Gaming at GiliGames

Responsible gaming at GiliGames isn't just about the tools — it's also about the mindset you bring to every session. Here are practical tips that Filipino players find helpful:

  • Set a gaming budget before you start. Decide on your maximum spend for the week — and treat it the same way you treat your budget for food or transport. Once it's gone, it's gone.
  • Never play when you're emotional. Stress, frustration, or even excitement can cloud your judgment and lead to bigger bets than you planned. Gaming should be a fun activity, not an emotional outlet.
  • Take regular breaks. Use the session time reminder feature to prompt yourself to step away every hour. Stretch, drink water, and check in with yourself.
  • Balance gaming with other activities. GiliGames is just one way to spend your free time. Make sure gaming doesn't crowd out family time, hobbies, exercise, or social activities you enjoy.
  • Don't borrow to play. Never fund your GiliGames account with borrowed money — whether it's a loan from a lending app, a cash advance, or money you borrowed from a friend. This is one of the fastest ways problem gambling escalates.
  • Understand the odds. Every game on GiliGames — from slots to sports betting — has a built-in house edge. Over time, the platform pays out less than it takes in. Winning is possible, but it's not guaranteed. Play for entertainment, not as a source of income.
  • Talk openly with someone you trust. If you're spending more time or money on GiliGames than you're comfortable with, talk to a friend, family member, or counsellor. Sharing the concern out loud is often the first step toward addressing it.

Frequently Asked Questions

Yes, completely free. All responsible gaming tools on GiliGames — including deposit limits, loss limits, cool-off periods, and self-exclusion — are available to every registered player at no cost. There are no fees or penalties for using them.

Self-exclusion requests submitted to GiliGames support are processed within 24 hours. During that window, we recommend setting the strictest deposit limit available in your account settings as an immediate safeguard. Once active, all marketing emails and SMS messages are also stopped.

No. Self-exclusion periods are binding and cannot be reversed early. This is an intentional safeguard. After the exclusion period ends, there is an additional 7-day waiting period before an account can be reactivated — giving you time to confirm your readiness.

Any available balance in your GiliGames account at the time of self-exclusion will be withdrawn to your registered payment method (GCash, Maya, BDO, etc.) within the standard processing period. Bonus funds that have not met their wagering requirements will be forfeited.

If you have a family member with a GiliGames account and you have genuine concerns about problem gambling, please contact our support team. We can provide guidance, and in certain cases, a third-party concern may trigger a review process. We always prioritise player welfare. We also encourage you to reach out to PAGCOR's responsible gaming helpline for professional support.

Yes. All GiliGames accounts go through age and identity verification as part of the KYC (Know Your Customer) process. Players must be at least 21 years old, as required by Philippine gaming law. Accounts found to belong to minors are immediately closed and any deposits are refunded.

Quick Self-Check

Answer honestly — this is for you, not us. If you answer "yes" to two or more questions, consider using one of GiliGames' responsible gaming tools.

1

Have you ever spent more on gaming than you originally planned in a single session?

2

Have you ever chased a loss — betting more to try to win back money you already lost?

3

Has anyone close to you ever expressed concern about how much time or money you spend on gaming?

4

Have you ever used money meant for bills, rent, or food to fund your gaming account?

5

Do you think about gaming frequently when you're not playing — like planning your next session or calculating how to win back losses?

6

Do you feel restless or irritable when you try to cut back or stop playing?

Two or more "yes" answers? That's a sign to pause and reflect. Use the deposit limit or cool-off tool now — or talk to our support team. No judgment, just genuine help.
Quick Account Actions

Manage your responsible gaming settings straight from your account.

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Need to talk? Email us at support@giligames.net or use live chat. We're always here for you.

Play Fun. Play Safe. Play GiliGames.

GiliGames is built for Filipino players who want real entertainment without the risks. Set your limits, know your boundaries, and enjoy the game. Tara na, responsibly!

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