GiliGames FAQ – Answers for Filipino Players 2025

You will need your legal full name as it appears on your ID, date of birth, an active Philippine mobile number, a valid email address you control, and a strong unique password. GiliGames may also request identity verification documents — a government-issued ID and selfie — before certain account features or withdrawals become available.

No. Each player is allowed only one GiliGames account. Creating duplicate accounts can result in all accounts being suspended and pending balances being held for review. If you have forgotten your login details, use the recovery option from the Login page rather than creating a new account.

Log in and go to your account settings. You can update your email address, mobile number, and linked payment methods from there. Changes to core identity information such as your legal name or date of birth require verification. Contact support@giligames.net with supporting documents if an update is needed for those fields.

Identity verification is part of GiliGames' Know Your Customer (KYC) process required by Philippine gaming regulations. It confirms your age, identity, and the ownership of your payment accounts. Submit a clear, complete, and valid government-issued Philippine ID along with a selfie when requested. Verification requirements may increase for larger transactions.

On the GiliGames Login page, click the password recovery option. A reset link will be sent to your registered email address. If you no longer have access to that email, contact support@giligames.net directly with your account details and a copy of your ID to verify ownership before a reset can proceed.

Accounts may be temporarily locked after multiple failed login attempts, a pending document review, unusual activity, or a requested cool-off period. Do not attempt to create a second account. Email support@giligames.net with your registered email and a brief description of what happened. The support team will advise on the next steps.

You can enable the "keep me logged in" option at login for convenience on your personal device. Avoid doing this on shared or public devices. GiliGames sessions expire after a period of inactivity regardless of this setting. Make sure your phone has a screen lock enabled to prevent unauthorised access.

GiliGames supports Philippine local payment methods including GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfer, BDO, BPI, UnionBank online banking, and Visa or Mastercard cards issued by Philippine banks. All transactions are processed in Philippine Peso (₱). Method availability may vary based on your account status.

GCash, Maya, and GrabPay deposits are typically credited quickly, often within minutes. Bank transfers via InstaPay or PESONet may take up to one banking day depending on the sending bank. If a deposit has not reflected after the stated processing window, do not deposit again. Save your transaction reference number and contact support@giligames.net.

Log in, open the cashier section, and select the withdrawal option. Choose your preferred method, enter the amount in PHP, and confirm. Withdrawals are sent only to payment accounts registered in your own name. GiliGames may require completed identity verification and active bonus wagering requirements to be cleared before a withdrawal is processed.

No. GiliGames requires that the payment account used for deposits and withdrawals belongs to the same person registered on the GiliGames account. Third-party payments can trigger a compliance review, delay or deny your withdrawal request, and may result in account suspension. Always use your own verified payment accounts.

Minimum and maximum deposit and withdrawal amounts are displayed in the cashier at the time of transaction. These may vary by payment method and account verification status. You can also set your own voluntary deposit limits through the responsible gaming section of your account settings — these apply in addition to any platform limits.

GiliGames offers betting markets on esports, volleyball, NBA basketball, and other available sports. Market availability depends on the event schedule and current platform offerings. Visit each sport section — Esports Betting, Volleyball Betting, and NBA Betting — to see live and upcoming markets, odds, and bet types.

Bets are settled based on the official result reported by the relevant governing body or data provider for each sport or event. Settlement typically occurs after the final result is confirmed. Winnings are credited to your GiliGames account balance in PHP. Check the specific market rules in the betting section for settlement conditions applicable to each bet type.

In most cases, bets confirmed by GiliGames cannot be cancelled or changed after submission. Always review the selection, odds, and stake amount carefully on the bet slip before clicking confirm. If a market is suspended or an event is postponed, GiliGames may void certain bets in accordance with the applicable rules.

If an event is postponed, suspended, or cancelled, GiliGames will handle affected bets in accordance with its betting rules. In many cases, bets on a void event are refunded at the original stake amount. The specific outcome depends on the event type and market. Always check the betting rules for the relevant sport before placing your wager.

GiliGames offers a range of games suited to Filipino players, including Jackpot Slots, Bingo, Pusoy, and Card Games. Each section explains the rules, available formats, and how the game works. New games may be added subject to platform updates.

Pusoy on GiliGames follows the classic Filipino card game format where each player is dealt 13 cards and divides them into three hands. The platform version includes current bet limits, payout rules, and game variations available in the Pusoy section. Review the specific game rules before wagering.

Each jackpot slot on GiliGames may have its own minimum and maximum bet amount displayed within the game. Some jackpot prizes are only available when betting above a minimum threshold. Check the paytable and rules inside the specific game before playing. Winnings are credited to your PHP account balance.

Yes. GiliGames is designed for mobile use and the Bingo games can be accessed from your smartphone browser. Ensure you have a stable internet connection during a bingo session so that card purchases and number draws are received in time. Interrupted sessions may be handled according to the game rules in place at that time.

Welcome bonus availability and claim requirements are displayed in the promotions section of your account after registration. Read the full terms before opting in — these include wagering requirements, eligible games, minimum deposit, time limit, and maximum withdrawal from bonus funds. Only opt in when you understand and accept these conditions.

A wagering requirement means the bonus amount must be wagered a set number of times before any winnings derived from it can be withdrawn. For example, a wagering requirement of 30x on a ₱500 bonus means you need to place qualifying bets totalling ₱15,000 before a withdrawal request is possible. Not all bets may count equally — check which games contribute to the requirement.

In most cases, a withdrawal request before wagering requirements are complete will result in the bonus and any winnings associated with it being forfeited. Your deposited real-money balance may still be available for withdrawal depending on the specific bonus terms. Always check the terms of each promotion before accepting it.

Yes. Most GiliGames bonuses have a time limit within which wagering requirements must be completed. After the expiry period, any remaining bonus balance and associated winnings are removed from the account. Check the individual promotion terms for the applicable time limit before opting in.

Log in, go to your account settings, and open the Responsible Gaming section. Select deposit limits and choose a daily, weekly, or monthly cap in Philippine Peso. Reductions take effect immediately. Increases require a 7-day waiting period to provide time for reflection. The tool is free and available to all GiliGames players. Full details are on the Responsible Gaming page.

Self-exclusion suspends your account for a period you choose — from 3 months to 5 years or permanently. Contact support@giligames.net to request activation. The exclusion is processed within 24 hours and all marketing communications are stopped immediately. Self-exclusions cannot be reversed before the chosen period ends. After expiry, a 7-day waiting period applies before the account can be reactivated.

Any verified real-money balance at the time of self-exclusion will be returned to your registered withdrawal method. Processing follows the standard timeframe for your chosen payment channel. Bonus funds that have not met wagering requirements will be forfeited in accordance with the bonus terms.

Contact GiliGames support through the official email and describe your concern. Our team can provide guidance and information about available options. We take third-party concerns seriously as part of our responsible gaming commitment. You may also seek help from PAGCOR's responsible gaming helpline for professional support and counselling resources.

No. GiliGames staff will never ask for your password through live chat, email, SMS, or social media. If someone contacts you claiming to be from GiliGames and requests your password or a one-time banking code, do not share it. Report the incident to support@giligames.net immediately and change your password.

Go to your account security settings after logging in. Select two-factor authentication (2FA) and follow the setup steps, which send a one-time code to your registered Philippine mobile number when you log in from a new device. Enabling 2FA is strongly recommended and adds a significant layer of protection to your GiliGames account.

Change your GiliGames password immediately and check that your registered email is also secure. Then contact support@giligames.net with details of the suspicious activity including the time and device shown in your login history. GiliGames may place a temporary restriction on the account while the situation is reviewed to protect your balance and personal data.

GiliGames uses HTTPS encryption across all pages to protect data transmitted between your device and the platform. Always check that the address bar shows https://giligames.net before entering your login credentials or payment details. Avoid accessing GiliGames through links in unverified messages — type the address directly or use a saved bookmark.