1. Overview
This GiliGames Privacy Policy explains how GiliGames ("we", "us", "our") collects, uses, stores, and protects personal information when you access and use the GiliGames platform at giligames.net. This policy applies to all players, registered users, and visitors, regardless of the device or channel used.
GiliGames is committed to protecting your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations (IRR). Our practices are also guided by the standards set by the National Privacy Commission (NPC) of the Philippines.
By creating a GiliGames account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. If you have concerns about how your data is handled, you can contact our Data Protection Officer (DPO) at any time — details are at the bottom of this page.
This Privacy Policy is written in plain, straightforward language so every Filipino player can understand exactly what happens to their data. If anything is unclear, just reach out to our support team.
2. Data We Collect
GiliGames collects personal data in several ways — through information you provide directly, through your activity on our platform, and through automated technical processes. Here is a breakdown of the categories of personal data we may collect:
Information You Provide
- Full legal name, date of birth, and nationality
- Philippine mobile number and email address
- Government-issued ID details (for KYC/age verification)
- Payment information: GCash number, Maya account, BDO/BPI/UnionBank account details, or card details (stored in tokenised form only)
- Communication history with GiliGames support
- Preferences and settings configured in your GiliGames account
Data Collected Automatically
- IP address, device type, operating system, and browser version
- Geolocation data (country and city level only)
- Session activity: pages visited, games played, bets placed, and time spent
- Cookie and tracking data (see Section 8)
- Transaction logs: deposits, withdrawals, bonus redemptions, and bet history
Data from Third Parties
- Identity verification results from licensed KYC/AML service providers
- Payment verification signals from GCash, Maya, and other payment partners
- Fraud and risk signals from anti-fraud technology providers
| Data Category |
Examples |
Purpose |
| Identity Data |
Name, ID number, date of birth |
Account creation, KYC verification |
| Contact Data |
Email, mobile number |
Account communications, notifications |
| Financial Data |
GCash/Maya account, transaction history |
Deposits, withdrawals, AML compliance |
| Technical Data |
IP address, device ID, browser |
Security, fraud prevention |
| Usage Data |
Games played, bets, session duration |
Service improvement, responsible gaming |
3. How We Use Your Data
GiliGames only processes your personal data for clearly defined, legitimate purposes. We never use your data for purposes that are inconsistent with why it was originally collected. Here is how we use the data we hold:
- Account management: To create, maintain, and secure your GiliGames account — including login verification and password resets.
- Transaction processing: To handle deposits, withdrawals, bonus credits, and refunds through GCash, Maya, InstaPay, BDO, BPI, UnionBank, and Visa/Mastercard.
- Identity verification: To comply with Philippine KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements, which are mandatory for all licensed gaming operators.
- Customer support: To respond to your queries, resolve account issues, and keep a record of our interactions with you.
- Platform personalisation: To remember your preferences, show you relevant promotions, and improve your overall GiliGames experience.
- Responsible gaming monitoring: To detect patterns that may indicate problem gambling and to enforce deposit limits, cool-off periods, or self-exclusion requests.
- Fraud and security: To detect and prevent fraud, collusion, money laundering, and other prohibited activities on the GiliGames platform.
- Legal compliance: To comply with instructions from PAGCOR, the National Privacy Commission, and other relevant Philippine government authorities.
- Analytics: To understand how the platform is used and to make it better. Analytics data is aggregated and de-identified where possible.
GiliGames may send you promotional messages by email or SMS, but only if you have opted in during registration. You can unsubscribe from marketing communications at any time from your account settings.
4. Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, GiliGames processes your personal data based on one or more of the following lawful bases:
- Consent: For marketing communications and non-essential cookie usage, we rely on your explicit consent given at the time of registration or site visit.
- Contract performance: To fulfil our obligations under your GiliGames user agreement — including processing deposits, bets, and withdrawals.
- Legal obligation: To comply with laws enforced by PAGCOR, AMLC (Anti-Money Laundering Council), and the National Privacy Commission.
- Legitimate interests: For fraud prevention, platform security, and internal analytics — where these interests are not overridden by your rights.
Where we rely on your consent as the legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before your withdrawal.
5. Data Sharing
GiliGames does not sell, rent, or trade your personal data. We may share your data only in the following limited circumstances:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard networks receive only the transaction data necessary to process your payments.
- KYC and AML partners: Licensed identity verification providers receive your ID information solely for the purpose of verifying your identity and age in compliance with Philippine law.
- Fraud prevention providers: Anti-fraud technology partners may receive device and behavioural data to help us identify suspicious activity.
- Regulatory authorities: PAGCOR, AMLC, the NPC, and other government bodies may receive data if required by law or court order.
- IT and hosting providers: Our cloud hosting and infrastructure partners are bound by strict data processing agreements and may only access your data to perform services on our behalf.
All third parties who process data on behalf of GiliGames are required to comply with the Philippine Data Privacy Act and maintain appropriate technical and organisational security measures. We conduct due diligence on all third-party data processors before engaging them.
GiliGames primarily stores and processes data within the Philippines. Where data is transferred internationally (e.g., to cloud infrastructure providers), we ensure that appropriate safeguards are in place, consistent with NPC guidelines.
6. Data Retention
GiliGames retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, and to comply with legal obligations. Our general data retention principles are as follows:
| Data Type |
Retention Period |
Reason |
| Account & identity records |
5 years after account closure |
AML / PAGCOR regulatory requirement |
| Transaction history |
7 years |
Financial records compliance (BIR, AMLC) |
| KYC documents |
5 years after account closure |
AML legislation |
| Support communications |
3 years |
Dispute resolution |
| Marketing opt-in records |
Until consent withdrawn + 1 year |
Evidence of consent |
| Cookie / analytics data |
13 months |
Analytics benchmarking |
Once the applicable retention period expires, GiliGames securely deletes or anonymises your personal data so that it can no longer be linked back to you.
7. Your Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by GiliGames. You can exercise any of these rights by contacting our Data Protection Officer (details in Section 12).
Right to AccessRequest a copy of the personal data GiliGames holds about you.
Right to CorrectionHave inaccurate or incomplete data corrected without undue delay.
Right to ErasureRequest deletion of your data where there is no legal basis to keep it.
Right to ObjectObject to processing based on legitimate interests or for direct marketing.
Right to PortabilityReceive your data in a machine-readable format to transfer to another controller.
Right to BlockRequest restriction of processing in certain circumstances, such as during a dispute.
Right to ComplainLodge a complaint with the National Privacy Commission (privacy.gov.ph) at any time.
Withdraw ConsentWithdraw marketing or cookie consent at any time without penalty.
GiliGames will respond to all data rights requests within 15 business days of receipt. In complex cases, we may extend this by a further 15 days and will notify you accordingly. Requests are generally handled free of charge.
8. Cookies & Tracking Technologies
GiliGames uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. Here is a breakdown of the cookies we use:
| Cookie Type |
Purpose |
Required? |
| Essential Cookies |
Keep you logged in, remember your session, enable secure transactions |
Yes — cannot be disabled |
| Functional Cookies |
Remember your preferences such as language, game history, and notification settings |
Optional |
| Analytics Cookies |
Understand how players use GiliGames to improve the experience (data is aggregated) |
Optional |
| Security Cookies |
Detect fraud and suspicious login activity |
Yes — cannot be disabled |
GiliGames does not use advertising or retargeting cookies. We do not allow third-party advertisers to place cookies on the GiliGames platform. You can manage cookie preferences through your browser settings, though disabling essential cookies may prevent some parts of the platform from functioning correctly.
9. Security Measures
Protecting your personal data is a top priority at GiliGames. We implement a comprehensive set of technical and organisational security measures to guard against unauthorised access, accidental loss, alteration, or disclosure of your data.
- Encryption in transit: All data exchanged between your device and GiliGames is encrypted using TLS 1.3 (HTTPS).
- Encryption at rest: Personal data stored in our databases is encrypted using AES-256 encryption.
- Two-factor authentication (2FA): Available for all GiliGames accounts and strongly recommended for added account security.
- Regular security audits: Our systems are reviewed by independent security professionals on a regular basis.
- Access controls: Only authorised GiliGames personnel with a need-to-know basis can access personal data. Access is logged and monitored.
- Intrusion detection: Real-time monitoring systems alert our security team to suspicious activity on the platform.
In the event of a personal data breach that poses a risk to your rights and freedoms, GiliGames will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected users as required by Philippine law.
You can help protect your account by using a strong, unique password and enabling 2FA. Never share your GiliGames password with anyone — our staff will never ask for it.
10. Minors
The GiliGames platform is strictly for users aged 21 and above, as required under Philippine gaming law. GiliGames does not knowingly collect or process personal data from individuals under the age of 21.
If we become aware that a minor has registered an account or submitted personal data, we will immediately close the account, delete all associated personal data, and return any funds deposited. Age verification is conducted as part of the KYC process on all new GiliGames accounts.
If you have reason to believe that a minor has accessed GiliGames using falsified identification or another person's account, please contact us immediately at support@giligames.net. We take these reports seriously and act on them quickly.
11. Updates to This Privacy Policy
GiliGames may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make significant changes, we will:
- Update the "Last updated" date at the top of this page
- Send a notification to your registered email address at least 7 days before the changes take effect
- Display a prominent notice on the GiliGames platform
We encourage you to review this page periodically to stay informed about how GiliGames protects your personal data. If you continue to use the platform after a privacy policy update takes effect, this will be treated as acceptance of the updated policy.
For minor changes — such as typo corrections, clarifications that do not alter the substance of the policy, or updates to contact information — we may update the page without sending a notification.
12. Contact & Data Protection Officer
GiliGames has appointed a Data Protection Officer (DPO) in compliance with the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests related to this Privacy Policy or how GiliGames handles your personal data, you can contact us through the following channels:
- Privacy email: support@giligames.net (subject line: "Privacy Request")
- Live chat: Available 24/7 from your GiliGames account dashboard
We aim to respond to all privacy-related inquiries within 15 business days. For urgent matters — such as suspected unauthorised access to your account — please use the live chat feature for the fastest response.
If you are not satisfied with our response, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines. The NPC handles data privacy complaints from Filipino data subjects and can be reached through their official government channels.
Our support team includes Filipino agents who understand local privacy concerns and data rights. Don't hesitate to reach out, kabayan — we're here to help make sure your GiliGames experience is safe, transparent, and sulit.
